Privacy Policy

Introduction This Privacy Policy explains how we, OneBite, collect, use, share, and protect your personal information when you visit or make a purchase from www.onebite.com (the "Site"). We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure the privacy and security of your data.

1. Personal Information We Collect

Device Information: We automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we gather information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. This is referred to as "Device Information."
Technologies Used for Device Information:
- Cookies: Small data files placed on your device. To learn more about cookies and how to manage them, visit All About Cookies.
- Log Files: Track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files used to understand how you navigate the Site.
Order Information: When you make a purchase or attempt a purchase, we collect certain information from you, including your name, billing and shipping address, payment information (such as credit card numbers), email address, and phone number.
Support Tickets and Contact Forms: If you contact us for customer support or through the contact forms on our Site, we may collect information such as your name, email address, phone number, and any other details you provide to assist with your inquiry.
Legal Basis for Processing: We process Order Information to fulfill contractual obligations (e.g., completing your purchase). Device Information is processed based on our legitimate interest in improving our Site and identifying potential risks or fraud. Support tickets and contact forms are processed based on your consent and our legitimate interest in providing customer service.

2. How We Use Your Personal Information

To process orders, including payment processing, arranging for shipping, and providing invoices and order confirmations.
To communicate with you regarding your orders or any inquiries you make.
To screen orders for potential risks or fraud.
To improve and optimize our Site, such as by generating analytics on customer browsing behavior and assessing the effectiveness of marketing campaigns.
To provide targeted advertisements and marketing, where consent is given.
To respond to customer support inquiries and improve service based on feedback received through support tickets and contact forms.

3. Sharing Your Personal Information

Service Providers: We share your Personal Information with third-party service providers to assist in operating our Site and processing orders. These include:
- Shopify: We use Shopify to power our online store. You can read more about how Shopify handles data here.
- Zoho: We use Zoho for customer support, CRM, and internal communication. Information shared through support tickets and contact forms may be managed through Zoho. You can learn more about Zoho's privacy practices here.
- Google Analytics: We use Google Analytics to understand how visitors use the Site. You can opt out here.
- Facebook: We use Facebook for marketing purposes, including targeted advertising. Learn more about how Facebook handles data here.
Legal Requirements: We may disclose your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

4. Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing communications that we believe may be of interest to you. You can learn more about how targeted advertising works by visiting the Network Advertising Initiative's educational page.
Opt-Out Links:
General Opt-Out: Visit the Digital Advertising Alliance's opt-out portal to opt out of targeted advertising.

5. Your Rights

European Residents: If you are a European resident, you have the right to:
- Access the personal information we hold about you.
- Request the correction, update, or deletion of your data.
- Object to or restrict processing.
- Data portability: request a copy of your data in a structured format.
- Withdraw consent for data processing where consent was previously given.
- Lodge a complaint with your local data protection authority.
Exercising Your Rights: To exercise any of these rights, please contact us at admin@onebite.com.

6. Data Retention

Order Information: We retain Order Information for seven years to comply with tax and accounting obligations unless you request its deletion.
Device Information: Retained for 12 months for analytical purposes.
Support Tickets and Contact Forms: Retained for two years to assist with ongoing support and to improve customer service unless a request for deletion is made.

7. International Data Transfers

Your information may be transferred to and processed outside the European Economic Area (EEA), including in the United States. We ensure adequate protection through measures such as Standard Contractual Clauses approved by the European Commission.

8. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Cookie Consent Banner: We use a cookie consent banner to ensure compliance with GDPR, allowing you to manage your cookie preferences.
Managing Cookies: You can control or delete cookies through your browser settings. For more details, visit All About Cookies.
Types of Cookies:
- Essential Cookies: Necessary for basic functionalities.
- Performance Cookies: Collect information on how you use the Site.
- Advertising Cookies: Track browsing behavior to show relevant ads.

10. Data Breach Notification

In the event of a data breach, we will notify the relevant data protection authorities within 72 hours and inform affected users if there is a high risk to their rights and freedoms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, we will notify you via email or through the Site.

12. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete the data.

Email: admin@onebite.com
Mail:
OneBite
[Re: Privacy Compliance Officer]
13925 S. Maple Hollow Circle
Draper, UT 84020, United States